Refund & Cancellation Policy
Refund and Cancellation Policy
Last updated: 3 November 2026
1. Introduction
At Bax Box, we want every customer to enjoy their digital purchases with confidence.
We specialise in downloadable mini web applications, including productivity tools, clocks, timers, planners and lifestyle software.
This policy explains your rights regarding cancellations, refunds and faulty digital products.
Bax Box is operated by Alexander Bax, a UK sole trader trading as Bax Box.
Nothing in this policy limits or removes your statutory consumer rights under UK law.
2. Digital Products
All Bax Box products are supplied digitally unless otherwise stated on the product page.
After your order has been accepted and payment completed, your purchased files will normally be available through a download link, order confirmation email or customer account.
No physical items are shipped.
We encourage customers to review product descriptions, device compatibility and software requirements before purchasing.
3. Your 14-Day Cancellation Right
If you are purchasing as a consumer, you will generally have the right to cancel an online digital-content contract within 14 days of the day after the contract is made.
However, different rules apply when digital content is supplied immediately.
You may lose your statutory cancellation right once the supply of digital content begins, provided that:
- You have expressly consented to the digital content being supplied during the cancellation period.
- You have acknowledged that beginning supply will cause you to lose your cancellation right.
- Bax Box has provided the legally required confirmation of the contract, including confirmation of your consent and acknowledgement.
If these requirements have not been satisfied, your statutory cancellation right may remain available.
We will not assume that purchasing a product automatically means you have agreed to lose your cancellation rights.
4. Cancelling Before Download Supply Begins
If digital content has not yet begun to be supplied and your cancellation right remains available, you may request cancellation within the applicable 14-day period.
To cancel, contact:
Email: hayleyestheruk@hotmail.com
Please include your order number and the product purchased.
You may cancel by any clear statement communicating your decision. You do not have to use a particular form.
Where a valid statutory cancellation is made, we will issue the refund required by law, normally within 14 days of being informed of your decision, using the original payment method unless otherwise agreed.
5. After Digital Supply Has Begun
Where you have validly given the required express consent and acknowledgement, received the required confirmation, and digital supply has begun, your statutory 14-day change-of-mind cancellation right will normally no longer apply.
However, this does not affect your rights if the digital product is faulty, not as described or otherwise fails to meet applicable legal standards.
Where the statutory cancellation right remains available, Bax Box will honour it in accordance with applicable law.
6. Faulty or Incorrect Digital Products
We aim to ensure that every application functions as described on compatible devices.
Under the Consumer Rights Act 2015, digital content supplied to consumers must meet applicable standards, including being of satisfactory quality, fit for purpose and as described.
If a purchased application does not meet these requirements, you may be entitled to an appropriate remedy.
Depending on the circumstances, this may include:
- Repair of the digital content.
- Replacement of the digital content.
- A price reduction, potentially up to the full purchase price.
Where the law provides an immediate entitlement to a price reduction or other remedy, we will honour that entitlement.
You do not lose your statutory rights simply because you downloaded the product.
7. Compatibility Issues
Each product page should explain the relevant compatibility requirements, supported devices and file formats.
If a product fails to work on a device that was expressly advertised as compatible, please contact us so that we can investigate.
Where the product does not meet its description or other statutory requirements, your consumer rights remain unaffected.
We may be unable to provide support for devices or software environments that were clearly identified as unsupported before purchase, provided the product otherwise meets applicable legal requirements.
8. Duplicate Purchases and Payment Errors
If you accidentally purchase the same application more than once, or believe you have been charged incorrectly, please contact us.
We will review the transaction and correct any payment error.
We may also offer a discretionary refund for an accidental duplicate purchase, depending on the circumstances.
9. How to Request a Refund
To request assistance or a refund, email:
Please provide:
- Your name.
- Your order number, if available.
- The application purchased.
- A description of the problem or reason for cancellation.
For technical problems, screenshots or details about your device may help us investigate, but these are not mandatory for exercising statutory rights.
We will acknowledge and assess requests within a reasonable time.
Where a refund or price reduction is legally due, it will be processed within the applicable statutory deadline.
10. Refund Payments
Approved refunds will normally be returned through the original payment method.
The time taken for funds to appear in your account may depend on the payment provider or bank.
We will not impose an unlawful refund fee.
11. Business Purchases
Customers purchasing products wholly or mainly for business purposes may have different contractual rights from consumers.
Business purchases are subject to the applicable contract terms and relevant law.
Any specific commercial licence or refund arrangements will be disclosed before purchase.
12. Contact Information
For questions about cancellations, refunds or faulty products, contact:
Bax Box
Operated by Alexander Bax
Customer service contact: Hayley Young
Email: hayleyestheruk@hotmail.com
Website: baxbox.co.uk
13. Policy Updates
We may update this policy to reflect changes in our business operations or applicable law.
The current version will be published on this website.
Changes will not retrospectively remove rights customers already hold under existing contracts.